Objectives

Image: A man taking notes during a lecture

The programme aims to improve electronic service delivery and a simplification of administrative processes that transform the relationship between the citizens / residents of Abu Dhabi and the government.

Importantly, the eGov initiative is not about technology alone.  It is an evolved approach to service delivery focused on the end-user's experience, improving internal coordination and efficiency. The technology itself is merely a tool to enable this enhanced, service-oriented approach. 

The Abu Dhabi Systems and Information Centre (ADSIC), created in November 2005, leads the initiative.  Its key responsibilities are to drive the eGov strategy, create public sector and community awareness and coordinate inter-agency co-operation and involvement. Its objectives are to: 

  • Install a greater service-oriented culture in the public sector. 
  • Design and deliver services from a more customer-centric perspective. 
  • Drive higher quality service delivery through more efficient processes and technology. 
  • Enhance the skills and experience of public sector employees through training, education and improved practices. 
  • Provide greater access and create more effective mechanisms to share information across government entities.

ADSIC is working closely with technical advisors, local and federal government entities, and key decision-makers in the emirate. ADSIC continues to explore and prepare for potential risks in the project to ensure a successful and seamless deployment.